Bassam Mezar - Portfolio of a Computer Science Graduate

Hello , I'M

BASSAM

MEZAR

IT Specialist Network System Support

My Projects

Explore my innovative projects showcasing my skills and creativity.

black framed eyeglasses on computer screen

Windows/Linux Dual-Boot System Installation

Installed and configured a dual-boot system with Windows and Linux. Managed partitions, bootloaders, and system updates.

Remote Access & VPN Configuration

Configured a remote access setup using OpenVPN or Wire Guard for secure connections to

IT Asset Inventory System

Created a simple system (Excel, Access, or open-source tool like GLPI) to track hardware and software assets for a simulated company or home lab

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Work Experience

Gained practical skills through internships and projects, enhancing my software development expertise and problem-solving abilities.

Experience

IT Validation Technician II

Intel Corporation – Contract, Folsom ,CA,USA 10/2021 - Present

• Supported and maintained Windows 11 enterprise systems, including OS imaging, reimaging, deployment, upgrades, and configuration validation.

• Performed Windows 10 to Windows 11 migrations based on licensing and operational requirements.

• Executed PXE-based OS deployments using Intel’s proprietary Godzilla platform for Windows and Linux systems.

• Diagnosed and resolved hardware and OS-level issues to maintain system stability and availability.

• Managed incidents, service requests, and task tracking through Jira, ensuring accurate documentation and timely resolution.

• Built, configured, upgraded, and validated desktop and laptop systems to meet operational standards.

• Maintained accurate hardware inventory, performed lab audits, and updated asset records tied to support tickets.

• Coordinated security updates, patching, and compliance activities to support secure enterprise environments.

• Collaborated with internal teams and third-party vendors to troubleshoot issues and securely decommission systems.

IT Technician II, Roseville ,CA ,USA

Reconext IT Services Company

• Provided hands-on desktop and laptop support, resolving incidents through structured ticketing processes.

• Supported conference room and collaboration technology for a Cisco project, including setup, testing, deployment, and secure decommissioning of equipment.

• Installed, configured, and supported Windows desktops and laptops in a networked domain environment.

• Coordinated Microsoft security updates and software patching to maintain compliance and system reliability.

• Built and modified computer systems to meet operational requirements and documented all work in ticketing systems.

• Worked closely with vendors to troubleshoot issues and ensure secure data wiping and asset handling

IT Technician

American River College, Sacramento ,CA ,USA

Installed and configured computer hardware, software, systems, networks, printers and scanners

Monitored and maintained computer systems and networks.

Responded in a timely manner to service issues and requests.

Provided technical support across the company (this may be in person or over the phone)

Repaired and replaced equipment as necessary.

Stayed current on technological advances, provided suggestions for process improvement and refinement, and participated in projects and initiatives

Met all work environment requirements, including passing background checks and maintaining consistent attendance.

About Me - Bassam Mezar

Welcome to my portfolio! I am a recent computer science graduate passionate about software development and problem-solving. Explore my projects and skills that showcase my journey and expertise.